Frequently Asked Questions

Can I buy an extended warranty for my vehicle if I didn’t purchase it from you?
Yes, we can provide a policy for almost any vehicle that is less than 3 years old and has less than 36,000 miles, regardless of where you purchased the vehicle.

What if I am the second owner of the vehicle, will I still qualify?
Yes, it doesn’t matter how many owners there have been, as long as the vehicle qualifies by age and mileage.

Is there any benefit to taking advantage of an extended service contract opportunity while a car is still under warranty?
As with any other product, service contracts are subject to inflationary price increases. By purchasing a Chrysler extended warranty now, you can lock-in at today’s cost. Plus, you may be entitled to benefits in addition to the basic factory Chrysler warranty, such as car rental, lodging and meal reimbursement for warranty repairs required when you’re traveling. Your plan can even include emergency roadside service for a jump-start, gasoline delivery, tire change, locksmith service, road hazard tire protection and lost key retrieval.

What is my responsibility under the terms of my Chrysler extended warranty?
Your responsibility is to properly operate, care for, and maintain your vehicle. All information regarding these subjects can be found in the Owner’s Manual supplied by the Manufacturer. You should retain all receipts regarding care and maintenance of your vehicle so as to avoid any misunderstanding as to whether the maintenance services were performed as specified in the manufacturer’s owners manual.

When does coverage under my Chrysler extended warranty begin and end?
On all New Vehicle Chrysler Service Contracts, plan coverage starts on the day you purchase the plan. The plan term starts at the ORIGINAL IN-SERVICE DATE OF THE VEHICLE AND AT ZERO MILES, not upon expiration of the New Vehicle Limited Warranty.

How do I obtain Plan Service under my Chrysler extended warranty?
Chrysler extended warranty plans are honored at all Chrysler, Dodge of Jeep dealerships in the United States, Canada or Mexico. You should always contact the nearest dealer for warranty assistance.

Where do I go for vehicle repairs?
When service is required, you should get in contact with the Chrysler dealership closest to where you are. Your responsibility is to either contact Chrysler or ensure that the dealership contacts Chrysler to obtain authorization for plan covered repairs before starting any repairs. You may contact Chrysler by calling 1-800-521-9922.

Will I need to pay a deductible for covered repairs?
Yes, but only if your plan requires it. You only pay the deductible on a per visit basis, not per repair item.. Depending on local laws, it may be necessary to pay local or state taxes in addition to the deductible.

How do I submit for claim reimbursement under my service contract?
In the event you require plan service from other than an authorized Chrysler, Dodge, Plymouth or Jeep dealer. Your claim must be authorized before the repairs are performed, and be submitted with in 90 days of the repair date. You may contact Chrysler at 1-800-521-9922.

How can I be reimbursed for Roadside Assistance Claims?
At the time of occurence you must call Chrysler at 800-521-2779. Reimbursement for pre-authorized claims can be paid to you directly from Chrysler. You can call for instructions.

How long does it take for Roadside Assistance claim reimbursement?
Claim reimbursements requests are generally processed in about 60 days.

How can I obtain a rental vehicle?
You must obtain a Rental vehicle from a Licensed Rental Agency or an authorized Dealer. Rental coverage is subject to local and state laws and policies of the rental agency.

What is the difference between the original Warranty and a Service Contract?
Your original Warranty is given to you by the Manufacturer and protects the vehicle against product defects for a certain amount of time or mileage. A Chrysler service contract is even more protection that you can purchase that provides you with coverage for specific components that goes past the Manufacturer’s Warranty period and extends vehicle protection for the certain amount of time and mileage that you select. Terms such as Chrysler extended warranty, Dodge extended warranty, and Jeep extended warranty are interchangeable with the term service contract within this site.